Robby's Terms and Conditions

Robby's Cash N Carry have set up these terms and conditions carefully to ensure you have a hassle free shopping experience with us.  

General

Placing an order with us you are agreeing to accept these Terms and Conditions. We reserve the right to change these Terms and Conditions at any time; any such changes will be posted on our site.

You must be 18 or over and have a registered UK address to place an order with Robby's Cash N Carry.

Shopping Bag

The item is only reserved once your purchase is completed in the checkout. If an item is very popular, it might be available when you place it in your shopping bag, but sold out once you reach the checkout. Availability cannot always be guaranteed. For any questions on availability of products please visit our contact us page and submit your enquiry where we will be happy to assit.

Payment and Price

At Robby's Cash N Carry we make every effort to ensure that prices and products shown on the website are up to date and complete. The price charged for an item is the price as listed at the time the order is placed. Inevitably there may be some price fluctuations or a product may become unavailable. In this event you will be notified promptly and offered the option to choose another item or to cancel the order.

Security is paramount to Robby's Cash N Carry and we will always make sure your information is safe by complying with the data protection act 1998.  We welcome payment by PayPal, Credit/Debit card. There is no need to open an account with the payment company- simply place your order and the checkout will direct you to your choice of payment processors.

Returns and Cancellations

When you place an order with us, we will send you an email to confirm that we have received your order. This will act as contract between you and Robby's Cash N Carry.

If you change your mind about an order and want to cancel it, you can do so up to the point when it is despatched (orders are normally processed immediately after they've been placed, so we may have already packed your order and made arrangements for it to be sent when you cancel it. If this is the case then we can't always stop the order from being delivered: once you receive the order, please review the return process terms applicable.

All returns and cancellation must be notified within 30 calendar working days, upon the date of delivery.

Returns Policy

Its important to Robby's all our customers are happy with their purchase and we do this by being confident that the products we retail are of the highest quality and are from reputable suppliers. There are occasions however, when you may need to return an item and we have a policy in place to try and make this process as easy and hassle free as possible for you. Please read carefully our returns policy as laid out below.

30 days window is provided for all customers for any reason, you're not completely happy with your purchase(s), we'll give you a full refund with no fuss, with free return postage. It's all part of Robby's service.

Once your order has arrived please check the product/s as soon as possible.

You must ensure that items that need to be returned are still in good condition.

Once you have reached the stage that you have decided a product needs to be returned please read & complete (where necessary)1-6 of our requirements below:

1. All items returned, for any reason, must be accompanied by a completed returns form. If you are unable to print this form then please include a covering letter with order details, full contact details and information as to why the item is being returned to us. Your order number MUST be on ALL correspondence. We reserve the right to not process any returns unless either of the above documentation are received with the returned products.

2. All Items must be securely and safely packaged (original packaging where possible) for the journey back to us, as insufficiently packaged goods may become damaged in transit. We reserve the right to refuse to accept delivery of such items, or to reduce the level of refund of your return to cover such damage.

3. We recommend that you use a signed for or tracked service to return items, as we cannot be responsible for items lost or damaged in transit.

4. Customers are responsible for the cost of return postage if outside the 30 days for our return period. For faulty items, the cost of postage is refundable, on confirmation that the returned item is faulty due to a manufacturing issue or to the failure of significant components or parts. However, we will bear the cost of putting right any mistake which we have made with your order (please see No 5 below).

5. While we make every effort to ensure that orders are picked and packed correctly, errors can happen. In the event that we have sent the incorrect item to you, we ask that you contact us as soon as possible (preferably within 24 hours of receipt) so that we can arrange a no-quibble exchange which will be free of any charge. If the item is small, we may ask that you return it via our FREEPOST system (contact our sales team for advice). If you do return any incorrect items at your own expense, please note that we can only refund the return postage to a maximum of £8.00 with a proof of postage paid receipt (available from the Post Office).

6. Please check all items on delivery to ensure that the correct item has been received, that the item is not damaged and that all component parts are included. Incorrect items, incomplete items, missing items or transit damaged items should be reported at your earliest opportunity, preferably within 24hrs of the delivery. In the event that your parcel does arrive appearing to have been damaged in transit, you are within your rights to refuse the parcel or to sign for it as damaged.

Once the item is received, it will be processed through our returns department by one of our team. Every effort will be made to do this as quickly as possible.

Unopened and unused items are usually simple to process. Unfortunately where there is a problem or fault with goods it will take longer to make a thorough and in-depth inspection. We aim to process returned orders within 14 working days from the date the item arrives back at Robby's and as long as points 1 to 6 above have been adhered to under our returns policy.

Any refund will be issued within 14 days of any agreement by us to do so, this will be implemented through the same means by which the initial payment was made. You will be notified by email on the day the refund is processed.

Our returns policy does not affect your statutory rights.

Unwanted/Unsuitable Items

You have the right to cancel an order, at any point, beginning from the day after the day the order is delivered up to 14 working days for a full monetary refund, in accordance with the Consumer Protection (Distance Selling) Regulations 2000. All items must be in completely unused condition, with the packaging undamaged, unsoiled and not tampered with.

Items must be securely packaged for the journey back to us. Please see condition point No 2, above.

Under the Consumer Protection (Distance Selling) regulations 2000, Robby's will not be responsible for any postage costs for the return of any unwanted/unsuitable products. We will, in most cases, be happy to arrange for such returns to be collected.

Damaged or Faulty Items

If you have received damaged or faulty items, please inform us as soon as possible

Our customer service team will ask that, if possible, you email us with a photograph of the fault or damage so that we can determine the best course of action, which may be a replacement or under some circumstances a repair of a faulty component.

Robby's will then organise a collection from a requested address on a suitable date. This is not a timed collection service although we will do our best to accommodate customers specific requirements.

Items that have been damaged by misuse or negligence will not be exchanged, refunded or credited. Likewise, items with damage that is not covered under warranty will not be exchanged, refunded or credited. Under these circumstances we provide an after sales service where we would be more than happy to advise on how sometimes an item can be repaired, but this would be at the customer's expense.

In the event that no fault with an item is found then the initial collection charge will not be refunded and a charge may be made for returning the item to the customer.

Once a fault is confirmed with a product then a replacement item will be sent. If a replacement is not required (or available), then a notice of credit or a refund will be issued as appropriate. We will either include your original postage charges (for UK addresses) as part of a refund, or send the replacement at no extra cost.

Damages in Transit

If your order arrives with obvious damage to the packaging, we recommend that you sign as damaged. Please notify us within 24 hours of the attempted or actual delivery. Photographs would be greatly appreciated in this instance, of the packaging and/ or the damaged item, emailed to us at customercare@rcnc.co.uk In most cases, items damaged in transit will need to be collected in the original state of delivery for examination by the courier. Please try to retain the packaging, which will help with this process.

Our customer service team will make arrangements for the exchange of the item or to re-send replacement goods to you as soon as possible. There will be no additional charges to the customer in this event.

Misrepresentation of items on our Website

As a long established and well respected online retail company, we make every effort to accurately display our stock with a photograph and clear specification details.

With so many items listed, it is possible that an error may occur. If you become aware that there is a possible error please notify us as soon as possible, and we will investigate the problem and make any adjustments as necessary immediately or remove the listing from our site. Once we are aware of any errors we will review the information and deal with this as promptly as possible.

We apologise if we do inadvertently make an error in the information listed, and for any inconvenience that it may cause.

Delivery

At Robby's we are committed to offering the best service to our customers by offering free standard delivery on items over £30. If your order value is less than this, the delivery charge is £3.95. Costs may apply if you require any fast track delivery.

Orders despatched via UPS & Myhermes are tracked and will require a signature on delivery.

Orders despatched via Royal Mail will be sent as standard delivery with a delivery timeframe of 2-4 working days.

You will be advised of the carrier via an email on the day of despatch of your order. This email will give tracking details of the service used.

We will confirm and agree the final order total with you before any charges or delivery are made. Please note any changes to delivery address once a order has been placed may result in a further admin amendment cost by the courier partner used.

If you have > instructions or requirements please email (email to be added )and we will do our best to accommodate your needs.

Please note that even though it is rare for an order not to arrive in the specified time, we advise that orders are placed in good time to account for any delays that are beyond our control such as adverse weather conditions, fire, flood, strike or any act of God to avoid disappointment.

Out of Stock & Back Ordered Items

While we make every effort to accurately reflect our stock levels on our website, there are times between uploads of information where there may be a delay in adjusting the figures. This could result in an item ordered being out of stock. You can place an order for an item listed on the website as out of stock. In either of these cases our customer service team will contact you immediately to inform you of the expected re-stocking date and an estimated delivery date for the customer. No funds will be taken for any items held on back order. By keeping open an order, for a back ordered item, means that you are first in the allocation of new stock when available. We will keep you informed on a regular basis as to the status of your order.

Don't See What You Require?

If you are searching for a specific item, but cannot find this listed on our website please make an Enquiry and again we will try our very best to accommodate your needs.

Doing Our Bit For Recycling

At Robby'ss we do our bit for the environment. As a result, we will send you your invoice via email only, if you have any other requirements please contact us to advise.

Privacy Promise

We are very sensitive to our customers privacy and adhere to guidelines set out in the Data Protection Act 1998. We will not pass email information to a third party. We will only supply your telephone number to a known and trusted supplier with your prior agreement, only for cases where this was needed, like to assist couriers in the delivery of your order or for input of a more technical nature than you could provide.

Any emails sent containing special offers or information will always include a link, to give you the option, to remove/unsubscribe yourself from any future mailings.

Robby's Cash N Carry Newsletter and Promotion usage

By signing up to Robby's Cash n Carry newsletter you will receive regular updates and latest news about our offers. On your first registration only you will be eligible to a 10% discount on your next order with us.

Usage of Robby's 10% Discount code

1.        You must be registered for Robby's newsletter to receive your discount.

2.         You must redeem your voucher code within 30 days of receiving; failure to this will result in the offer being withdrawn.
            Please note new voucher code will not be valid when re-registering to newsletter

3·         Where the voucher code states only one redemption per customer number, signifies the code can be redeemed once
             per person for the duration of the promotion

4·         The offer may not be used in conjunction with or in addition to any other discount voucher.

        This offer may not be used in conjunction with any deal of the month or promotional products.

        There is no cash alternative to this offer

        We are unable to apply any discount once an order has been placed.

How to redeem your voucher code:

1. Simply enter the discount code on the shopping basket review page.

2. Click Apply Discount button.

3. Proceed to checkout.

*Please note that the Robby's Group reserves the right to remove voucher offers if they are subject to misuse. Voucher codes have a minimum spend of at least £10.