Where is my order?
Please follow the steps below:
1. You can find the status of your order by logging into your account and viewing your order history. This will display outstanding and previous orders. Click through to view your order and you will be able to see the date your order was dispatched or an estimated date for dispatch.
2. You will receive an email to confirm dispatch confirmation .This email will confirm estimated delivery date for your order and a link to the courier website if your order has been sent on a tracked service.
3. If your order has been dispatched, please check the delivery timescales to see when your order should arrive.
How can I pay for my order?
We offer Paypal which allows all major credit cards to issue payment for orders placed with us. Please review Paypal Terms to be farmilar of charges applied by their company for use of their service as we are seperate company to Paypal.
How do I see what I have ordered?
You can view your order history by signing into your Robby's account. This will show all outstanding orders.
How will I know when my order has been dispatched?
The Robby's team will send you an Email to confirm your order is on its way. We may send each item you have ordered separately to prevent any delays with your order.
What do I do if I have not received my order?
You will receive an email which will advise your estimated delivery date. If your order has not arrived by the estimated delivery date, Robby's team are here to help:
Please note that this is only an estimated date and before contacting us can you check the following:
If your order has been sent on a tracked service, check the tracking link via your dispatch confirmation email.
Sign into your account to check we have the correct delivery address for your order.
Check to see if you have a delivery card from one of our carriers.
Check with your neighbors to see if they have accepted the parcel on your behalf.
Look in any safe areas the driver may have left your parcel, such as in Porch, garage.
If you still cannot locate your order we ask you to please allow the following amount of time to pass before reporting your order as missing:
- Any orders on a Tracked Service should be reported as missing within 7 days of expected delivery date. Please allow 14 days from dispatch before reporting an item as missing.
If your order has not arrived after this time, and you have followed the above instructions, please contact us.
Please note that items must be reported as missing after 15 days of being dispatched to you as we are unable to take any action on your behalf after this time.
What does product availability mean?
Product availability lets you know when a product is likely to be dispatched:
Pre-order - this item has not yet been released
Temporarily unavailable - this item is out of stock with no availability dates at the moment
Sold out - this item is currently not available
Why is my 10% discount code not working?
Your discount code will be invalid if:
1· It is not used within 30 days of receiving.
2· You have register more than one email address with us
3· You are attempting to use it with any other offer or promotion. This will not work with deal of the month products.
How do I return I item?
We at Robby's understand that you may change your mind, and our Returns section will make things nice and simple for you. Please ensure when returning an item you have followed the following steps
1· The item is still in its original packing.
2· You have completed the returns form and this has been attached with your return.
3· You have received confirmation from us to send this item back.
Why do I have to send you an image of my damaged product?
This gives us the opportunity to put things right for you without any further delay. The Robby's team have found that we can put things right much quicker and easier with an image of the faulty good.
Amazon & eBay bought items can we assist?
As we do sell on market places outside of our website there are different support channels which we have in place and would advise all enquiries to be sent through either Amazon or eBay please.